
By Laia Montserrat Chávez González and Renata Alejandra Medina Sánchez
The digital age has given businesses the opportunity to expand and establish their trade marks worldwide. As a result, they have been able to make themselves known to more consumers and increase their profits. A well-known trade mark has the power to create great economic value for businesses and strengthen a company’s branding in the marketplace.
With WhatsApp, Facebook, and Instagram dominating the social media landscape in the United Kingdom, brands are eager to bolster their presence on these platforms to effectively promote their products or services. However, the advent of e-commerce and social media platforms and the emergence of new technologies have created novel challenges for trade mark protection.
One of these challenges is trade mark infringement, which takes place when someone violates the exclusive rights attached to a registered trade mark without the owner’s authorisation or licence. In this evolving digital landscape, businesses must swiftly adapt and deploy suitable protection strategies to safeguard their trade mark rights online.
This blog post aims to elucidate trade mark infringement on social media for entrepreneurs, while outlining available protective measures within these platforms.
The importance of trade marks in the online business landscape
Social media platforms such as Facebook offer a highly promising opportunity for businesses to communicate with their audience in a fast and direct manner. Several studies have highlighted that these platforms are efficient channels to manage communication with customers and reach a broader audience, not only as a publicity channel but also as a way to attract new clients and recruit employees. In this sense, social media is a valuable tool for preserving and boosting brand reputation at minimal cost.
Brands build relationships with their customer base through offline methods such as offering personalised services, hosting events, and running loyalty programmes, as well as online methods including engaging on social media, utilising email marketing, fostering online communities, collecting, and acting on feedback, and providing responsive customer support. The real-time and multi-directional nature of social media facilitates communication and content usage, challenging offline communication models, such as radio and television advertisements. Social media now allows consumers to actively participate by sharing opinions and information, influencing brand perception.
To distinguish themselves and ensure their unique identity is recognised and protected across all platforms, brands rely on trade marks. Trade marks have the same role in the online business realm as they do in traditional markets: to differentiate goods and services. Therefore, their legal protection is crucial, not just to prevent consumer confusion but also to safeguard a business’ reputation.
In 2009, L’Oréal SA, a multinational cosmetics and beauty company, and other luxury brands filed a lawsuit against eBay for allowing the sale of counterfeit products bearing their trade marks on its platform. This example highlights the challenges that e-commerce platforms face in monitoring and preventing trade mark infringement by third-party sellers and emphasises the need for robust monitoring systems and cooperation between online platforms and brand owners to maintain consumer trust.
Understanding trade marks: some fundamental concepts
Entrepreneurs must grasp fundamental concepts associated with trade marks and their use in order to protect their brands from infringement on social media and maintain brand integrity in a competitive online marketplace. This section briefly outlines the importance and relevance of these concepts for trade marks.

Trade mark: A trade mark is any sign capable of being represented in a manner which enables the registrar and other competent authorities and the public to determine the clear and precise subject matter of the protection afforded to the proprietor, and of distinguishing goods or services of one undertaking from those of other undertakings. It may consist of words (including personal names), designs, letters, numerals or the shape of goods or their packaging.

Domain Names: Trade marks and domain names intersect in protecting brand identity online; while a trade mark provides rights to a brand name, securing a corresponding domain name, namely the unique address that people use to find the website on the internet, helps ensure exclusive use and prevents ‘cybersquatting’, i.e., the unauthorised registration of domain names resembling trade marked names.

Usernames: Trade marks extend to social media usernames, as usernames often serve as digital representations of trade marks. A username on social media can enhance brand recognition but might not guarantee trade mark protection.

Terms and conditions: They are legal agreements between a service provider and its client, which set the obligations and responsibilities of the parties. Platforms’ terms and conditions may restrict or regulate trade mark use to prevent confusion or misuse, ensuring brand integrity and user trust.

Branding: By integrating various elements such as logo, design, and mission, branding refers to the process of developing a positive image of a company or its products in customers’ minds. This is achieved by ensuring a consistent theme across all marketing channels, including social media, maintaining consistency in trade mark use, and adhering to trade mark laws.
Trade mark infringement
Infringement occurs when someone uses a trade mark that is substantially similar to a registered trade mark owned by another person, for products or services that are the same or similar to those covered by the registered trade mark. The following represent some common ways in which infringement can occur on social media:
Jacked usernames:
This refers to social media or online account usernames that are ‘hijacked’ by someone other than the trade mark owner, often to exploit a well-known trade mark’s reputation or value. This unauthorised use can mislead consumers and harm a brand. For instance, this could happen if someone other than Nike Inc. registers the username ‘nikeofficial’ on a social media platform. This unauthorised use could confuse consumers into thinking that the account is the official representation of the Nike brand, potentially infringing on Nike’s trade mark rights.
Hashtag hijacking:
Using a trade marked name or slogan as a hashtag without permission can be particularly problematic, especially if the hashtag is used in a way that could confuse consumers or dilute the brand’s identity. Using trade marked terms in hashtags accompanying social media posts should be avoided, unless the explicit permission from the trade mark owner has been obtained.
As a general rule, using a protected trade mark in a hashtag can risk infringement if it implies sponsorship, association, or endorsement by the trade mark owner. However, if the hashtag simply promotes the user’s own goods or services, indicating compatibility or common origin, it may be considered permissible.
Advertising and trade mark use:
Incorporating trade marks into social media advertising initiatives is very important for businesses. However, according to consumer law and domestic legislation applicable in each case, trade mark owners must ensure that advertisements adhere to trade mark laws, steering clear of any practices that could be deemed misleading or deceptive.
Claims made in social media ads must be substantiated, and the use of trade marks must not create a false impression about the product or service. Misleading use of trade marks can result in regulatory action, fines, and damage a business’ reputation. Moreover, social media ads employing registered trade marks must not suggest affiliations or product characteristics that are not true. For instance, implying that a product has certain qualities or is endorsed by a trade mark owner when it is not can be considered deceptive.
Misleading influencer partnerships:
Content creators, such as popular bloggers, online streamers, celebrities, social media personalities, have the power to influence customer’s buying behaviour. Including influencers in promoting products or services might seem like a good idea for businesses looking to expand their audience. Nevertheless, these collaborations should not involve making false claims about the benefits and effectiveness of what is being promoted.
In addition to the potential for misleading claims, influencers’ promotional content on social media has the potential to amount to trade mark infringement. When influencers use logos, brand names, or other trade marked elements without proper authorisation, they may inadvertently or deliberately create confusion about the source or sponsorship of the products or services being promoted. Such unauthorised uses, if not properly unmonitored, can mislead consumers into believing that there is an official partnership between the influencer and the trade mark owner, which might not exist. Such actions can dilute the brand’s identity and value, potentially resulting in legal disputes and damaging the reputation of both the influencer and the involved businesses.
Confusing similarity:
Using a sign that closely resembles an existing registered trade mark in a way that could confuse consumers could constitute infringement. Such confusion can arise from similar logos, names, or products/services offered under those trade marks, potentially leading consumers to mistake one for the other.
Consider, for instance, a scenario where a tech start-up called ‘AppLinx’ creates a logo closely resembling Apple’s iconic bitten apple and uses a name like ‘iLinx’ to promote its mobile app development services on social media. Users browsing their feed might mistake ‘iLinx’ for an Apple-affiliated service, potentially leading to trade mark infringement issues and confusion among consumers about the origin of the app development services.
Domain name infringement:
It should be remembered that trade marks represent intellectual property rights protecting brands and their associated products or services, but domain names are addresses used to access websites on the internet.
Domain name infringement can occur by registering a domain name that is deemed to be identical or confusingly similar to another party’s trade marked name or brand, known as ‘cybersquatting’. Such similarity can lead to confusion among consumers, potentially diverting traffic away from the rightful owner’s website or causing harm to their reputation.
Take the example of a reputable company, ‘XYZ Clothing,’ which owns the trade mark and domain name ‘XYZClothing.com.’ If another party registers the domain ‘XYZClothing.net’ and uses it to sell counterfeit goods, customers searching for ‘XYZ Clothing’ might stumble upon the ‘.net’ website, purchase lower quality products, and have a negative experience. This confusion and association of poor quality can damage XYZ Clothing’s reputation and lead to a loss of trust among consumers.
In the 2003 case of Harrods Limited v. Pete Lormer (WIPO Case No. D2003-0504), an American individual named Pete Lormer registered the domain name ‘www.harods.com’ which closely resembled the HARRODS registered trade mark. Users entering ‘www.harods.com’ were redirected to ’www.expedia.com’, suggesting a false sense of origin or sponsorship for any associated products, goods, or services. As a result, the Panel of the WIPO Arbitration and Mediation Center concluded that Lormer had registered and used the domain in bad faith, intending to exploit the HARRODS trade mark for commercial gain. Consequently, the Panel ordered the transfer of ‘harods.com’ to Harrods Limited.
Parody accounts:
Another issue that deserves attention is parody accounts mimicking the style of a well-known brand without clearly labelling themselves as satire. It involves social media profiles or online personas that use the likeness of a person, group, or organisation in their profile to discuss, satirise, or share information about that entity. Although this might be considered legal when the account name and profile clearly indicate that it is not affiliated with the original entity, using terms like ‘parody’, ‘fake’ or ‘fan’, can cross legal boundaries when they engage in trade mark infringement, impersonation, or deceptive practices when they mislead users.
One notable example involved a spoof Twitter account, @UKJCP, which operated under the name ‘UKJobCentrePlus not’ and had adapted the job placement body’s official logo. The account mocked Jobcentre Plus and welfare policies, attracting the then Conservative government’s fury. The Department for Work and Pensions (DWP) complained to Twitter that the account was set up ‘with a malicious intent’ to undermine the work of Jobcentre Plus, but Twitter (now X), after initially suspending the account, eventually restored it because it allowed at the time parody accounts as long as they were clearly labelled as such.
Ensuring trade mark integrity amidst digital challenges
In conclusion, the digital landscape offers both vast opportunities and significant challenges for trade mark protection. Navigating trade mark protection in today’s digital age requires a deep understanding of the evolving dynamics of social media and e-commerce platforms. As brands increasingly engage with their audience on platforms like Facebook and Instagram, the risk of trade mark infringement and misleading advertising also increases. Therefore, businesses must implement rigorous measures to protect their trade marks. These measures may include monitoring for unauthorised use, ensuring transparent endorsement disclosures, and working with social media platforms to enforce policies effectively.
To preserve consumer trust and protect brand integrity in today’s competitive digital marketplace, businesses must prioritise transparency and implement robust trade mark protection strategies. A proactive approach to trade mark protection empowers brands, ensuring their sustained success and reputation. At the same time, the active involvement of social media platforms in developing and enforcing trade mark protection policies is essential in enhancing enforcement against trade mark infringement.
About the authors
Laia Montserrat Chávez González is currently in her final semester for a double degree in Law and Economics at Tec de Monterrey in Mexico, and in parallel pursuing an LLM in International Commercial and Business Law at the University of Essex. Laia has advised national and international clients on trade mark registrations and feasibility studies, and managed administrative procedures with the Mexican Institute of Intellectual Property. Passionate about protecting creativity and innovation, she also oversaw intellectual property aspects in transactions, ensuring compliance across different legal systems and facilitating trade mark rights transfers.
Renata Alejandra Medina Sánchez is a lawyer who graduated from the Pontifical Catholic University of Ecuador, with a Senior Specialization in Business Law from the Universidad Andina Simón Bolívar, and a Master’s in Contemporary Contracting from the Universidad Externado de Colombia. She is currently pursuing an LLM in Corporate Social Responsibility and Business at the University of Essex. She holds extensive experience in corporate, contractual, labour, tax, and commercial law. Throughout her career, she has collaborated with both domestic and foreign companies, assisting them from their establishment to the expansion of their operations. Her expertise encompasses involvement in merger and acquisition processes, as well as the drafting and negotiation of contracts.






